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Privacy Policy

Privacy Policy – Famissi Suites Meteora

We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and safeguard your information when you visit our website https://www.famissisuitesmeteora.gr/, make a reservation, or interact with us in any way.

By using our website or booking our accommodation, you agree to the practices described in this Privacy Policy.

1. Data Controller

Famissi Suites Meteora
Kalampaka, Greece
Email: info@famissisuitesmeteora.gr
Phone: +30 24320 XXXX
Website: https://www.famissisuitesmeteora.gr/

We are the Data Controller responsible for the processing of your personal data under the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We collect and process the following categories of personal data:

A. Information You Provide

  • Full name

  • Email address

  • Phone number

  • Home address & nationality

  • Payment information (handled securely by payment processors)

  • Special requests or stay preferences

  • Identification documents (required during check-in under Greek law)

B. Booking Information

Whether you book through our website, Booking.com, phone, email, or other travel platforms, we receive:

  • Reservation details (dates, number of guests, room type)

  • Payment status

  • Requests or comments regarding your stay

C. Automatically Collected Information

When browsing our website:

  • IP address

  • Browser type & device information

  • Cookie data

  • Website usage statistics

3. How We Use Your Personal Data

We use your data for the following purposes:

  • To process, manage, and confirm your reservation

  • To communicate with you before, during, and after your stay

  • To comply with legal obligations (guest registry, tax and accounting laws)

  • To issue invoices and process payments

  • To improve our services and website performance

  • To handle reviews, feedback, and customer support requests

  • To enhance the safety and security of our property and systems

We do not sell or rent your personal information.

4. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal grounds:

  • Contract performance: to complete your booking and provide accommodation services

  • Legal obligation: guest registration, tax reporting, and safety requirements

  • Legitimate interests: improving operations, preventing fraud, ensuring security

  • Consent: marketing communication or non-essential cookies

5. Sharing of Personal Data

We may share your data with:

A. Booking Providers

Such as Booking.com and other OTAs you may use to book your room.

B. Payment Processors

Secure third-party companies handling card payments.

C. Service Providers

Website hosting, IT support, marketing or email platforms — only when necessary for our operations.

D. Public Authorities

Police, tax authorities, tourism or safety regulators when required by law.

All third parties comply with GDPR standards.

6. Data Retention

We retain your data only for as long as necessary:

  • Booking and tax records: up to 10 years (Greek law)

  • Guest registry: as required by legal obligations

  • Marketing data: until you withdraw consent

  • Website logs: short-term for security and analytics

After these periods, data is securely deleted or anonymized.

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Receive your data in portable digital format

  • File a complaint with the Hellenic Data Protection Authority (HDPA)

To exercise your rights, contact us at:
info@famissisuitesmeteora.gr

8. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Analyze traffic and performance

  • Enhance user experience

  • Personalize content

Where required, you will be asked to consent to non-essential cookies.

You can disable cookies through your browser settings at any time.

9. Data Security

We implement stringent technical and organizational measures to protect your personal data, including:

  • SSL encryption

  • Secure hosting infrastructure

  • Firewall and intrusion prevention systems

  • Restricted access to authorized personnel only

  • Regular security updates and backups

Although no method is 100% secure, we do our best to protect your information.

10. External Links

Our website may contain links to third-party platforms (e.g., Booking.com).
We are not responsible for their privacy policies or practices. You should review their Privacy Policies individually.

11. Children’s Privacy

Our services are not intended for children under 16 years old.
We do not knowingly collect data from minors without parental consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Revisions will be posted on this page with an updated “Last Updated” date.
Continued use of our website and services constitutes acceptance of the updated Policy.

13. Contact Us

For questions regarding this Privacy Policy or your personal data:

Famissi Suites Meteora
Kalampaka, Greece
Email: info@famissisuitesmeteora.gr
Phone: +30 24320 XXXX
Website: https://www.famissisuitesmeteora.gr/

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